UNILAK administrative staff were convened for a one-day workshop under the theme “Enhancing Service Delivery and Professionalism for UNILAK Administrative Staff.” The session, designed to strengthen efficiency and excellence in university operations, underscores the institution’s commitment to continuous improvement in service delivery.
The workshop brought together administrative personnel from various departments and UNILAK campuses to engage in discussions, training, and interactive sessions focused on best practices in professionalism, effective communication, and operational efficiency.
Different presenters equipped participants with the necessary skills to enhance their roles within the university.
Speaking at the opening of the workshop, Prof. Jean Ngamije, the University Vice Chancellor, emphasized the significance of the initiative.
UNILAK Hosts Workshop on Enhancing Service Delivery and Professionalism“As the backbone of university operations, administrative staff play a crucial role in ensuring the smooth functioning of academic and student services. This workshop serves as an opportunity to sharpen skills, embrace innovative solutions, and reinforce our dedication to excellence,” he noted.
Throughout the day, participants explored topics such as time management, workplace ethics, problem-solving strategies, and the use of digital tools for administrative efficiency. Additionally, the workshop provided a platform for staff members to share experiences and insights, fostering a culture of continuous learning and collaboration.
UNILAK remains committed to investing in its workforce, recognizing that professional development is essential for maintaining high standards in service delivery.
The insights gained from this workshop are expected to contribute significantly to the institution’s broader mission of providing a supportive and efficient administrative framework for students and faculty alike.